Shirts and Kits Customization Change Policy
Jersey Customization Change Policy
1. Changes after Order Confirmation:
- Not Allowed: After order confirmation, no changes to the customization of shirts or kits will be accepted.
2. Specific Conditions:
- Order Confirmation Deadline: Changes to customization will only be considered before final order confirmation.
- Understanding the Policy: Customers are informed about this policy during the purchase process, ensuring their understanding and acceptance.
3. Exceptions:
- Production Errors: In case of errors made by the production team, it will be possible to correct the customization according to the original order.
- Damage in transit: If the shirt arrives damaged due to transit, replacement will be permitted, maintaining the original customization, if applicable.
4. Communication and Transparency:
- Prior Information: Customers are clearly informed about customization change policies before finalizing their purchase.
- Clear Descriptions: Detailed descriptions of custom products are provided to avoid confusion or unmet expectations.
5. Responsibility:
- Customer Responsibility: Customers are responsible for carefully reviewing personalization information before confirming their order.
- Customer Support: The customer support team is available to answer questions and offer assistance before order confirmation.
6. Policy Notice:
- Disclosure: This policy is disclosed on the company's communication channels, including the website, transactional emails and marketing materials, ensuring that customers are aware of the applicable conditions.
7. Policy Revisions:
- Updates: This policy may be reviewed and updated as necessary to reflect changes in business practices or regulatory requirements.
By following this policy, we aim to ensure a transparent and satisfactory experience for our customers, maintaining consistent standards of quality and service.
Yours sincerely,
Game Day